FAQs

If you cannot find the answer to your question, please contact us!

Where do you deliver to?

Plants Direct delivers to Victoria and the great Victoria area, as far as Sidney & Sooke.

How much is delivery?

Victoria, Sidney, Langford & Colwood: Plants Direct offers a flat delivery rate of $19.95. If you spend over $199 before taxes, the delivery is free!

Sooke: Plants Direct offers a flat delivery rate of of $39.99 to Sooke.

When will my delivery arrive?

Orders made by 11:59 P.M. on Tuesday will be delivered on the Saturday of that week.

Do you offer installation?

Yes, Plants Direct offers installation estimates on orders over $200 by request of the purchaser.

What do I do if you have the plant(s) that I want, but not the size of the plant(s) that I require?

If we do not carry the size of plant(s) you require, please feel free to Contact Us with your required size(s) of plant(s). We may be able to order what you are looking for.

What do I do if I receive an email saying that the plant(s) I want to order are out of stock or out of season?

Due to demand and season, not all of our plants are in stock all the time. If this happens, we will email you to let you know about the status of your order. Typically if the plant(s) are not in stock, Plants Direct offers the following options upon your request: refund your purchase, inform you of when your plant(s) will come back into stock and the wait times it will take for delivery, or afford you credit to our store.

What is your return policy?

Plants Direct wants you to be satisfied with your purchase, that is why we offer a 60 day money back guarantee on all of our products*. If you are unsatisfied with your purchase, we will offer upon your request either: a full refund, afford you credit to our store or replace the product(s).

* Plants Direct will not fulfill our 60 day guarantee on products if the product in question shows any signs of improper installation by the purchaser and/or neglect including: under or overwatering and/or over or under pruning.